Privacy Policy | EcoSun Wash

This Privacy Policy explains how EcoSun Wash (“EcoSun Wash”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, contact us, or use our services. By accessing our website or submitting your information, you agree to the terms of this Privacy Policy.

This document is for general informational purposes only and does not constitute legal advice. For specific legal guidance, please consult a qualified attorney.

1. Who We Are

Company Name: EcoSun Wash
Website: https://www.ecosunwash.com
Email: info@ecosunwash.com
Phone: (202) 430-5588
Address: 5511 Woodenhawk Cir, Columbia, MD 21044, USA

We provide solar panel cleaning, exterior cleaning, and related services in the DMV area (Maryland, Washington, DC, and Virginia).

2. Information We Collect

We collect personal and technical information in order to respond to your requests, provide our services, improve our website, and comply with applicable laws.

Personal Data you may provide:

Name
Email address
Phone number
Service address (street, city, state, ZIP/postal code)
Details about your project or request (type of service, property information, preferred date/time, etc.)
Any other information you choose to share in contact forms, emails, text messages, or phone calls

Automatically collected data (“Usage Data”):

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type (computer, mobile, tablet)
Operating system
Pages visited and time spent on each page
Referring website or advertisement (for example, if you came from Google, Facebook, another website, or an online ad)
Other technical and diagnostic information

We may use third-party tools (such as analytics or advertising platforms) to collect some of this data.

3. How We Use Your Information

We use your information for purposes including, but not limited to:

Providing, operating, and improving our website and services
Responding to your inquiries, quote requests, and service bookings
Contacting you by phone, text message, email, or voicemail about your project, appointments, reminders, and service updates
Sending you confirmations, invoices, and other transactional messages
Sending you marketing or promotional messages (only where permitted by law and/or with your consent)
Analyzing how our website and advertising campaigns are used
Protecting our rights, property, and safety, and that of our customers and the public
Complying with legal obligations and responding to lawful requests

4. Consent to Contact and Marketing Communications

By submitting a form on our website, calling us, texting us, or otherwise providing your contact information, you consent to being contacted by EcoSun Wash through:

Phone calls
SMS/text messages (standard messaging rates may apply)
Emails
Voicemail, including pre-recorded messages where permitted

We will primarily use these channels to respond to your request and manage your project. Where allowed by law or where you have explicitly agreed, we may also send you information about promotions, new services, or reminders.

You can opt out of marketing communications at any time:

Text messages: reply STOP to any message
Emails: click the Unsubscribe link in the message
Phone calls / voicemails: contact us at (202) 430-5588 or info@ecosunwash.com and ask to be removed from our call list

Opting out of marketing communications does not affect messages that are necessary to provide a service you requested (for example, appointment confirmations or invoices).

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to:

Remember your preferences and settings
Improve website performance and user experience
Analyze traffic and usage patterns
Measure the effectiveness of our advertising campaigns

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.

Third-party services (such as analytics providers, advertising platforms, or embedded content from other websites) may also use cookies and tracking technologies according to their own privacy policies.

6. Embedded Content and Links to Other Websites

Our website may include:

Embedded content (for example, videos, maps, review widgets, forms, social media posts)
Links to third-party websites (for example, Google, Facebook, Thumbtack, review platforms, payment providers, or partner sites)

Embedded content and third-party sites behave as if you visited them directly. They may collect data about you, use cookies, and track your interactions according to their own privacy policies.

EcoSun Wash is not responsible for the content, security, or privacy practices of third-party websites, services, advertisements, or links. We encourage you to review the privacy policies of those sites.

7. Sharing Your Information

We do not sell your personal data.

We may share your information in the following situations:

Service Providers: with trusted third-party vendors who help us operate our website, provide our services, process payments, send emails or text messages, host data, or perform analytics—only to the extent necessary for them to perform these tasks and under confidentiality obligations.
Business transfers: if we sell, merge, or transfer part or all of our business, customer information may be transferred as part of that transaction.
Legal obligations: when required by law, regulation, court order, or government request.
Protection of rights: when necessary to protect our rights, property, safety, or that of our customers or the public.
With your consent: in any other situation where you have given us explicit permission.

8. Data Retention

We keep your personal data only as long as reasonably necessary to:

provide the services you requested,
maintain business records,
comply with legal obligations,
resolve disputes, and
enforce our agreements.

Information related to quotes, invoices, and completed projects may be stored for the period required by tax, accounting, or other applicable laws.

9. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal retention requirements
Object to or restrict certain types of processing
Opt out of marketing communications at any time

To exercise these rights, please contact us at info@ecosunwash.com or (202) 430-5588. We may need to verify your identity before processing your request.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal data, please contact us, and we will take steps to delete that information as required by law.

12. International Users

Our business is based in the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after any changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: info@ecosunwash.com
Phone: (202) 430-5588
Mailing Address:
EcoSun Wash
5511 Woodenhawk Cir
Columbia, MD 21044
USA